Your account may not be linked to the contract. Contact your Veritas sales representative to map your entitlement to your SSO email.
No. The JSON file contains multiple keys and metadata. It’s a modern replacement for plaintext keys in recent Veritas versions. how to download veritascustomerregistrationkeyjson verified
Older versions (pre-2020) may require .slf or .lic files. In that case, use VEMS to export the legacy format. The JSON file is for v8.0+ of Backup Exec and NetBackup 9.0+. Your account may not be linked to the contract