A: Use the CIBT client portal. It shows "Step 1: Received," "Step 2: At Agency," "Step 3: Issued." The State Department’s own website (travel.state.gov) will not show updates because you used a registered expediter.
While the rise of online passport renewal portals (the State Department’s beta pilot program) may eventually disrupt this industry, as of 2025, registered expediters like CIBT remain the only way to get a same-day or next-day passport without camping outside a federal building at 3:00 AM. cibt passport renewal full
A: No. The State Department controls final issuance. However, CIBT offers a service guarantee : if they cause a processing error (e.g., wrong form), they refund their service fee. A: Use the CIBT client portal